Out of Hours

 

How to obtain help in an emergency

What hours Does the Out of Hours Service Cover?
The hours are between 6 pm and 8 am, Monday to Wednesday, from 8pm to 8am on a Thursday and from 6 pm on a Friday, until 8 am on Monday. The Practice switchboard is open from 8 am to 8.30 am for emergency calls only.

Whom to call
If it is a life threatening emergency please call the emergency services on 999. If it is not an emergency then you should call NHS 24 on 111 or text phone on 18001 111 as NHS 24 is responsible for the management of the out of hours service.

If you do call NHS24 they can also transfer you to the emergency services on 999 if required.

More details of the service through their website
You may also find detailed information on the service at this website: www.nhs24.scot

What happens if I call the NHS 24 out of hours service?
An experienced NHS 24 Doctor or Nurse will assess your symptoms and provide advice or in an emergency situation you will be transferred to the appropriate services for further assessment or treatment.

Depending on the outcome of the assessment by NHS 24 you will either be seen by appointment at one of 5 out-of-hours centres which are located across Lothian or when necessary, in your own home. Sometimes a doctor will call you back to discuss your problem further.

What should I do If I require repeat medication, out of hours?
You should ensure you have adequate medication according to the advice of the doctor you normally see. However, if you require an emergency supply, most community pharmacies can offer a one-off prescription of something you have on repeat if needed.

Will my own Doctor be informed of my contact with NHS 24?
The Practice will be informed of any contact with the Out of Hours Service.

For further information on who to contact in a medical emergency, please visit the NHS Lothian website at: https://services.nhslothian.scot/Emergencies/Pages/default.aspx