Get Telephone Advice

 

DUE TO THE COVID-19 PANDEMIC, THE PRACTICE HAS HAD TO SWITCH TO A MAINLY TELEPHONE BASED APPOINTMENT SYSTEM, WITH THE ADVICE BELOW THE LINE REFLECTING PREVIOUS POLICY WHEN WE WERE STILL SEEING MOST PATIENTS FACE-TO-FACE.

If you wish to speak to a doctor please call the Practice when we open at 8am to book a telephone consultation. The appointments available for the reception staff to book are only available to book on the day, but we have a selection available to book in the morning and afternoon.

The reception staff are not permitted to book GP appointments ahead, though the GPs themselves may book you a further telephone consultation ahead of time if they feel a follow-up is required.

If the doctor feels that they need to see you in person they will arrange a later face-to-face appointment with you. This might be later the same day, or later in the next week or so, depending on urgency of the issue and then appointment/GP availability.

As with any telephone consultation, the time you are given for your appointment will be approximate as surgeries sometimes run late, so please remain by your phone.


During consultations, interruptions are upsetting for the doctor, nurse and for patients, so the reception staff have been instructed not to put telephone calls through during surgery sessions.

Instead, we have a number of telephone appointments available to book every day from 9am. These telephone consultations are to be used to discuss:

  • ongoing issues
  • test results feedback and next steps
  • medication reviews
  • progress of existing treatments

These appointments should NOT be used for:

  • new conditions
  • anything that would require a physical exam

To book one of these appointments, you should call the Practice sometime between 9am – 9.30am any weekday morning. Provided we have appointments remaining, you will be given a 30-45 minute window within which you should expect to be called back by the GP.

Most of these appointments are scheduled in the morning around the 10 – 11am period with a smaller number available in the afternoon around 2 – 3pm. The number and timing of appointments will depend on which of the GPs is consulting each day, but the Patient Services Adviser will let you know the timing of your specific appointment at the time of booking.

If you don’t answer your phone, for whatever reason, this will be considered a ‘missed appointment’ and you will need to call the Practice back the next morning between 9am to 9.30am to reschedule a new telephone appointment for another time.