Aug 132021

Due to a technical issue on our website, we received no messages generated by any of our contact forms between 00:47 and 18:43 on Thursday 12th August 2021.

This includes (among others): change of address information, appointment cancellations, chronic disease questionnaires, photos, and by far the most used form – repeat prescription requests.

We know that some patients couldn’t even get the contact forms to work during this time, but we also know that some information was submitted. We just have no way of knowing how much or from whom.

We are in touch with our web hosting company to see if any of these messages can be recovered, but this may not be possible.

Our forms are working again now, so if you did submit any information or requests yesterday between the times mentioned above, can you please submit it again now to ensure we have them.

We apologise profusely for any delays, disappointment or frustration this causes any of our patients.