Responsible for the overall management of the Practice with regards to finance, premises, staff and the strategic planning of service development and delivery. Brenda Mair also acts as a complaints and suggestions officer.
Assistant Business Manager:
Assists the Business Manager with the day to day running of the Practice and has responsibility for the management of personnel, health and safety and maintenance.
Responsible for all aspects of Information Technology and Information Systems within the Practice. Maintain the practice clinical database recall systems as well as coding and entering data. Ensuring an excellent standard of patients records and audit reporting.
Harriet Slater & Karen Singers
In charge of the actioning and distribution of all the clinical mail coming in to the Practice.
Medical Records Summarisers:
Harriet Slater & Natalie Nicholls
Convert old handwritten patient records to computer based records and ensure all relevant clinical data is computerised.
Responsible for the administration of the registration process for all new patients and the de-registration of patients moving. Added responsibilities: immunisation records for the 0-5 year old, change of addresses and ad-hoc reports.
(with Julie Simkiss from the reception team helping part-time)
Ensure the provision of a full and comprehensive administrative and secretarial service to the doctors, management and members of the Primary Health Care Team.
Patient Services Manager:
The Patient Services Manager is responsible for the day-to-day supervision of the reception team and the efficient operation of the reception and records office.
Patient Services Advisers:
Provide a professional reception and administrative service to patients. Our staff make your appointments, take requests for home visits or emergency care, prepare your repeat prescription requests, and deal with many telephone enquiries and with significant levels of record keeping and secretarial work. Their job is considerably more complex than is commonly thought. It is often extremely difficult for this team to meet patient demand when the capacity is limited. As a result, they are generally very busy and this sometimes affects their ability to deal with individual routine requests in the desired timescale. They will, however, help you as quickly and as courteously as they can. We ask you to be patient and courteous in return!