Oct 232020
 

For those eligible patients who haven’t yet been vaccinated for flu so far this season, please be aware that the walk-through clinic at the Ross Fountain at Princes Street Gardens has been cancelled and a new location organised.

The new walk-through clinic is at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. The clinic dates are:

Saturday 14th November
Sunday 15th November
Saturday 21st November

The clinic will run from 9am to 5.30pm. No appointment is necessary.

Oct 082020
 

We have updated the main flu vaccination programme article today to include more information on the situation on the intranasal vaccinations for children.

Children in primary school are getting the intranasal vaccine in school, and this programme is already underway. All primary schools in Edinburgh have been scheduled with some already completed.

The families of children aged 2-5 years old (not yet at school) will be receiving a letter with a date, time and venue for their child’s flu vaccination. A number will be available on the letter to phone if this appointment needs to be rescheduled.

This leaves children in high school, under 18 years, with a long term condition making them eligible for the vaccine. The Health Board has arranged for Practices to receive a small amount of the intranasal vaccine to cover this group, and we have set up a Practice Nurse led clinic here at Bruntsfield with appointments available to book now. We will start to contact families of these children to get them booked in for their vaccine, but you can also call us on 0131 228 6081 to arrange a booking yourself.

As ever, more information on the flu vaccination programme is available at NHS Inform.

Oct 012020
 

To protect patients and staff since the beginning of the COVID-19 outbreak we’ve had patients wait in the foyer when they had to come in for a face-to-face appointment, and check-in over the phone. This was fine as a stop-gap measure, but in the longer term wasn’t an ideal solution.

We have recently had some work done in the building so that we can get the waiting room reopened, especially now that we are in the autumn and the weather is starting to cool.

There is now a glass partition up at the reception desk to allow for some separation between the staff at the desk and the patient coming in to the Practice. There is a microphone and speaker system set up so that communication will still be manageable. There will also be a small hatch so that things can be passed through if someone attends to pick something up from the Practice.

There has also been a temporary wall set up in the waiting room, reducing the size of it somewhat, allowing us to separate off some rooms that we designate as a “Green Zone” where people can work when not seeing patients.

So, from Monday 5th October, if you are attending the Practice for a face-to-face appointment please come in from the foyer to the reception desk to check in.

You will have the option to sit in the waiting room, but if you prefer a space with more air flow you are still welcome to sit in the foyer, and some seating will still be available there to facilitate this, or even outside the building if you want. Please make sure to tell reception if you plan to wait outside, however, so that they can inform your nurse of GP where to collect you when they are ready.

You can also come in to the reception desk if you have been informed there is something for you to collect from us, but for safety we still need to keep footfall to a minimum so ask that you still do not approach the reception desk for the following reasons:

  • Booking an appointment/asking general questions – please keep doing this over the phone
  • Picking up a prescription – please let us know your usual pharmacy when you request your repeat prescription and pick it up from them
  • Dropping off letters/other documents – there will be a box in the foyer for you to leave any paperwork
  • Asking to register as a new patient – this is being done firstly over the phone, with the paperwork being mostly electronic

We’re hoping the new changes will make things easier, but please be patient with us as we all get used to the differences and work out the kinks.

Oct 012020
 

In the first week of the new Flu Vaccination Programme within Edinburgh, around 7500 patients were vaccination across 7 drive-through sites and 1 walk-through site. Saturday was very busy in most sites with Sunday much more manageable. Waiting times were between 2mins and 90 mins depending on the site and time of day.

Patients were turned away to come back another day at 2 sites, affecting around 200 patients.

Patient feedback overall though was overwhelmingly good.

We have been asked to direct patients to send any comments you have about your experience with the Flu Vaccination Programme this year, positive or otherwise, to the following email address:

edinburghprimarycaresupportteam@nhslothian.scot.nhs.uk

AND PLEASE KEEP CHECKING THE MAIN FLU VACCINATION PROGRAMME ARTICLE FOR ANY UPDATES TO SCHEDULED CLINIC DATES THAT MAY BE CANCELLED OR RESCHEDULED DUE TO WEATHER.

Sep 172020
 

The Autumn 2020 issue of the Bruntsfield Medical Practice newsletter is now available to read online.

This quarter we update you on some of the changes that have happened in the Practice in the last 6 months, we talk about how the Practice is working in the midst of COVID-19 and mention the forthcoming flu vaccination season.

Sep 112020
 

NHS Scotland have released a free phone app that can be downloaded from the App Store and from Google Play.

The app is designed to help with the Test and Protect process, reduce the spread of coronavirus and avoid further lockdowns.

You can read more about how the app works from the website: protect.scot as well as from the video below:

Sep 032020
 

The Practice had to unfortunately severely restrict new patient registrations recently to allow us time to work through a large backlog of requests. That work is almost complete so we are rolling out a new registrations process from Tuesday 22nd September 2020

We are pretty much at capacity in terms of our patient numbers, so we will be releasing a set number of registration slots each week on a Tuesday at 11am, dependent on recent patient turnover.

Please note that initial contact regarding registrations should be over the phone (due to COVID-19 restrictions please DO NOT attend the Practice in person regarding registrations) where someone will take your details, and we will arrange to get the registration forms to you.

To find out more about how the process will work, please read our Registrations page.

Aug 122020
 

Our telecoms provider has managed to divert our phones to a separate line while they work on the problems we are currently experiencing, so we can now receive calls.

Please be aware that we only have the one line available, so the number of calls we can deal with is greatly reduced.

If your phone call can wait until later we would appreciate it if you try calling this afternoon instead.

Again, we apologise for this inconvenience and hope to be back to normal working soon.

EDIT: Just before noon, and we do now have all our phones lines back, but please be aware that call connection appears to be a little unstable and some calls are randomly being dropped.

This appears to be a widespread issue around the Edinburgh area with BT broadband (and internet phone calling) due to the recent storms.

Aug 122020
 

We are experiencing problems with our phone system this morning, so no external calls are currently able to get through to us.

We are in touch with out telecoms provider to get the issue fixed, but we don’t have a timescale for that at the moment.

We will keep the website updated with developments if the phones aren’t back up soon.

Please accept our apologies for the inconvenience.

Jul 292020
 

NHS Pharmacy First Scotland is a consultation service designed to encourage the public to visit their community pharmacy as the first port of call for all minor illnesses and common clinical conditions. The current Minor Ailments Service will be discontinued and replaced by this new service, which will be delivered by every pharmacy in Scotland from Wednesday 29th July 2020.

People can access this service by attending at a community pharmacy of their choice, usually without an appointment. There is no registration required.

During the current pandemic, physical distancing restrictions will be in place. It may be more appropriate for people to telephone the pharmacy before attending.

As part of the service a Pharmacist can give you advice and treatment (if you need it) for minor illnesses such as the following:

AcneCystitis (in women)Nappy rash
Allergies & HayfeverDiarrhoeaPain
Athlete’s footDry skin or eczemaPeriod Pain
BackacheEaracheRingworm
Blocked or runny noseHeadacheScabies
Cold soresHaemorrhoidsSore throat
ConjunctivitisHead liceThreadworms
ColicImpetigoThrush (inc Oral)
ConstipationIndigestionWarts
CoughMouth ulcersVerucas

Some age restrictions apply to some of these conditions and the potential treatment that a pharmacist may advise. Pharmacists, like GPs, can only provide certain medicines and products on the NHS. All of these are proven to be effective for treating your condition. If you want a specific medicine or product you may need to buy it. The pharmacist will give you advice on this.

If the pharmacist thinks it is better for you to see your GP, they may refer you directly or tell you to make an appointment.

There is a Patient Information Leaflet if you wish to read more about how to use the service, and you can visit NHSInform to search for your local community pharmacies.

Jul 032020
 

When the pandemic first started and we had to radically re-arrange our appointments system, only allowing patients to book appointment for on-the-day, we switched off the appointments texting system as it wasn’t really needed and would only cause confusion.

Now that things are a little more settled into a more stable schedule, and as we are allowing more appointments to be booked in advance, for the nursing appointments at least, we are switching the system back on.

This will be for appointments starting Monday 6th July and for the Practice Nurses, the Health Care Assistant and our Integrated Care Pharmacist only. Texting for GP appointments will be looked at again in a few weeks.

For a reminder on how our appointment reminder texts work, you can read the guidance on the following page: www.bruntsfieldmedicalpractice.co.uk/services/text-messaging

We are regularly reviewing the situation with the pandemic and amending our services and appointment system as advised by the Health Board and the Scottish Government.

We are aware that this website needs updated to make it a little more clear which services are available and which are still postponed. We are planning an update over the next few weeks, but in the meantime if you have any questions about your current treatment, or you are experiencing new symptoms and you are unsure if a review is appropriate please just call the Practice on 0131 228 6081 and one of our Patient Service Advisers will do their best to assist.

UPDATE 09/07/2020 – unfortunately we’ve had to stop the appointment texts again as there has been a conflict with our revised long term condition review process. We will try to get this resolved as soon as possible and gets appointment text back for patients with a future appointment booked.