To protect patients and staff since the beginning of the COVID-19 outbreak we’ve had patients wait in the foyer when they had to come in for a face-to-face appointment, and check-in over the phone. This was fine as a stop-gap measure, but in the longer term wasn’t an ideal solution.
We have recently had some work done in the building so that we can get the waiting room reopened, especially now that we are in the autumn and the weather is starting to cool.
There is now a glass partition up at the reception desk to allow for some separation between the staff at the desk and the patient coming in to the Practice. There is a microphone and speaker system set up so that communication will still be manageable. There will also be a small hatch so that things can be passed through if someone attends to pick something up from the Practice.
There has also been a temporary wall set up in the waiting room, reducing the size of it somewhat, allowing us to separate off some rooms that we designate as a “Green Zone” where people can work when not seeing patients.
So, from Monday 5th October, if you are attending the Practice for a face-to-face appointment please come in from the foyer to the reception desk to check in.
You will have the option to sit in the waiting room, but if you prefer a space with more air flow you are still welcome to sit in the foyer, and some seating will still be available there to facilitate this, or even outside the building if you want. Please make sure to tell reception if you plan to wait outside, however, so that they can inform your nurse of GP where to collect you when they are ready.
You can also come in to the reception desk if you have been informed there is something for you to collect from us, but for safety we still need to keep footfall to a minimum so ask that you still do not approach the reception desk for the following reasons:
- Booking an appointment/asking general questions – please keep doing this over the phone
- Picking up a prescription – please let us know your usual pharmacy when you request your repeat prescription and pick it up from them
- Dropping off letters/other documents – there will be a box in the foyer for you to leave any paperwork
- Asking to register as a new patient – this is being done firstly over the phone, with the paperwork being mostly electronic
We’re hoping the new changes will make things easier, but please be patient with us as we all get used to the differences and work out the kinks.