Last updated: 09/10/2020
NHS SCOTLAND CORONAVIRUS / COVID-19 PATHWAY.
If you have questions about this outbreak you should, in the first instance, refer to the information available on:
- The NHSInform website: https://www.nhsinform.scot/coronavirus, OR
- The Health Protection Scotland website: https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/
Both of these websites detail the current self-isolation advice for anyone with a cough or fever or anyone with a household member with a cough or fever.
TEST AND PROTECT
Anyone in Scotland who is self-isolating because they are showing symptoms can be tested.
You can choose whether to attend one of the testing sites in Scotland or, subject to availability, to have a home testing kit delivered to your home.
To find out if you are eligible for testing you can access the NHS Inform self-help guide at www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus
If you want to book a test for you or a household member you can do so online at www.nhs.uk/ask-for-a-coronavirus-test
Results are sent to you directly by text. Everyone who tests positive for coronavirus will be put in touch with their local contact tracing team to help identify who they’ve been in close contact with.
Contact tracers will:
- ask questions to find out who they live with, which people they have been near recently and where they have been
- decide which of these people are close contacts based on how much time they spent with them and how physically close they were
- contact these people to tell them to isolate for 14 days
If you are contacted because you’re considered to be at risk you will not be told the identity of the infected person.
NHS Scotland have also now released a free phone app to help the Test and Protect process. The app will alert you if you have been in close contact with another app user who tests positive for coronavirus, but to protect privacy it won’t tell you who has tested positive or when you came into contact with them.
The app is available to download now from the App Store and from Google Play. You can read more about it here: protect.scot
For more information on the Test and Protect programme you can visit the NHS Inform website at: www.nhsinform.scot/campaigns/test-and-protect
POST COVID-19 REHAB ADVICE LINE
This service is being paused for 1 month between 9th October and 9th November and they are recruiting staff to recommence the advice line service over the winter period.
If you need post-covid recovery advice please first read through the document linked below which contains some comprehensive information and advice. If you still need to speak to someone though please get in touch with the Practice to speak with your GP. There is a service we can refer you to in the meantime until the advice line has restarted.
A new service has been introduced, starting 11th May for those who have had COVID-19 (but may never had formal testing) who are concerned about persisting symptoms and are looking for advice on how to manage these. Symptoms may include some or all of breathlessness, cough, difficulty clearing sputum, fatigue and pain. Staff running the advice line are Physiotherapists from the Pulmonary Rehab team and they can also refer individuals to more specialist rehab services such as Community Rrespiratory Team, Chronic Fatigue and Pain services and musculoskeletal services or dietetics if indicated. Patients can self-refer by ringing the advice line directly on 07969 334 704. The advice line will be manned Monday – Friday 9am -12 noon. Calls out with these times will be responded to within 1 working day.
RECOVERY AFTER COVID-19 PATIENT INFORMATION LEAFLET
NHS Lothian have put together a comprehensive patient information leaflet to help with patient recovery after COVID-19, giving information on what some of the post-COVID-19 effects may include, and detailing various tips to help with the recovery. You can download a copy using the link below:
IF YOU ARE UNWELL, OR IF THESE RESOURSES DID NOT ADDRESS YOUR QUESTIONS/CONCERNS YOU NEED TO CALL 111.
Any calls made to the Practice with questions about coronavirus/COVID-19 will be redirected to this service.
If you have been told by a healthcare professional/111 to isolate and you need a sick note/isolation note to give to your employer, this can be done online at: https://111.nhs.uk/isolation-note/ – This process has been endorsed by NHS Scotland
DO NOT ATTEND THE PRACTICE IN PERSON WITHOUT A PRE-ARRANGED APPOINTMENT
WE HAVE A REDUCED CAPACITY TO SEE PATIENTS. THIS IS DUE TO SOCIAL DISTANCING REQUIREMENTS AND THE REQUIREMENT TO WEAR PROTECTIVE EQUIPMENT AND CLEAN THE ROOM AFTER EACH PATIENT SEEN IN PERSON.
WE ARE INITIALLY SPEAKING TO ALL PATIENTS ON THE PHONE TO DETERMINE WHETHER THEY NEED TO BE SEEN OR CAN BE DEALT WITH IN ANOTHER WAY.
This is part of the UK’s strategy to slow down the spread of the infection by reducing the risk of individuals contacting coronavirus infection at GP Practices.
If you were considering contacting the practice about non-coronavirus issues, please consider:
Please see the practice’s The Right Service at the Right Time page, though be aware that many of these services will also be changing their access arrangements.
For those of you who do contact the practice our Patient Services Advisors will take your details and check what your query is about. If you potentially need to be seen, they will check:
- If you have any cough, fever or other respiratory symptoms;
- If you have had contact with a confirmed COVID case.
Nurse Appointments: At present we will continue to carry out essential blood test appointments (e.g. chemotherapy blood tests and tests required to monitor the safety of medicines), necessary injections and dressings. These appointments need to be pre-arranged with the nursing team. We have restarted specific nurse led clinics (e.g. annual asthma reviews). To reduce the risk of cross infections we have been making more use of telephone and video consultations to conduct these reviews and only bringing patients in for tests that must be carried out in person.
Physiotherapy Appointments: These continue to be available, but are currently all telephone consultations.
Health Visitor Visits/Appointments: The Health Visitors will carry our childhood vaccinations and essential visits only and will contact you by telephone prior to any contact.
Midwife Ante-Natal Clinics: Antenatal care is essential care and will continue. The Midwife will contact you by telephone before your appointment. At present these will take place at the NHS facilities on Lauriston Place.
Hospital Appointments: Local hospitals have started accepting non-urgent referrals. They have asked us to highlight that there was a significant backlog of referrals prior to the COVID outbreak and that the COVID outbreak has reduced the system’s capacity to see people. Referrals may therefore result in written advice; a telephone or video consultation, and only in the minority of cases will a clinic appointment be offered.
Please note that for any NHS face-to-face appointment a mask must be worn. If you don’t have one of your own you will be provided one when you arrive.
Routine prescription requests should be handled without anyone entering the building.
If at all possible use the practice website to make all of your prescription requests – click here.
Please note due to very high demand and reduced staffing that prescriptions may now take 3 to 4 days to be processed. Ensure you submit your order in sufficient time accordingly.
When ordering a prescription please confirm which pharmacy you wish to collect your medication from. You will not be able to collect prescriptions from the practice.
If you are unable to use the online ordering system, please consider asking a relative or friend to order on your behalf.
If you have a regular pharmacy, you can ask them to make a prescription request on your behalf.
Ensure you check your regular pharmacy’s opening hours as some have amended their hours during the outbreak.
If there is no other option, you can drop off a written request at a new drop off point away from the reception desk but do everything you can to avoid this.
UNDER NO CIRCUMSTANCES DROP OFF A PRESCRIPTION REQUEST IF YOU HAVE A NEW FEVER OR COUGH.
COVID-19 AND YOUR WORK
Public Health Scotland have produced information for employers, employees and the self employed. It is available at covid19.healthyworkinglives.scot and they can be called directly on 0800 019 2211.
Further information and advice may available from your organisations occupational health service If you are self employed or work for a small / medium sized firm (under 250 employees) without an occupational health service NHS Lothian has a local occupational health service – Working Health Services – that can we called directly on 0131 537 9579.
Please note that General Practices are not occupational health advisors.
Thank you for your co-operation and helping us support all of our registered patients.