Last updated: 28/05/2020
NHS SCOTLAND HAVE ESTABLISHED A NEW CORONAVIRUS/ COVID-19 PATHWAY.
If you have questions about this outbreak you should, in the first instance, refer to the information available on:
- The NHSInform website: https://www.nhsinform.scot/coronavirus, OR
- The Health Protection Scotland website: https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/
Both of these websites detail the current self-isolation advice for anyone with a cough or fever or anyone with a household member with a cough or fever.
TEST AND PROTECT
Anyone in Scotland aged 5 or over, who is self-isolating because they are showing symptoms can be tested.
You can choose whether to attend one of the testing sites in Scotland or, subject to availability, to have a home testing kit delivered to your home.
To find out if you are eligible for testing you can access the NHS Inform self-help guide at www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus
If you want to book a test for you or a household member you can do so online at www.nhs.uk/ask-for-a-coronavirus-test
Results are sent by text and should be with you within 48 hours. Results are issued to whoever booked the test.
Everyone who tests positive for coronavirus will be put in touch with their local contact tracing team to help identify who they’ve been in close contact with.
Contact tracers will:
- ask questions to find out who they live with, which people they have been near recently and where they have been
- decide which of these people are close contacts based on how much time they spent with them and how physically close they were
- contact these people to tell them to isolate for 14 days
If you are contacted because you’re considered to be at risk you will not be told the identity of the infected person.
For more information on the Test and Protect programme you can visit the NHS Inform website at: www.nhsinform.scot/campaigns/test-and-protect
POST COVID-19 REHAB ADVICE LINE
A new service has been introduced, starting 11th May for those who have had COVID-19 (but may never had formal testing) who are concerned about persisting symptoms and are looking for advice on how to manage these. Symptoms may include some or all of breathlessness, cough, difficulty clearing sputum, fatigue and pain.
Staff running the advice line are Physiotherapists from the Pulmonary Rehab team and they can also refer individuals to more specialist rehab services such as CRT, Chronic Fatigue and Pain services and musculoskeletal services or dietetics if indicated.
Patients can self-refer by ringing the advice line directly on 07969 334 704. The advice line will be manned Monday – Friday 9am -12 noon. Calls out with these times will be responded to within 1 working day.
IF YOU ARE UNWELL, OR IF THESE RESOURSES DID NOT ADDRESS YOUR QUESTIONS/CONCERNS YOU NEED TO CALL 111.
Any calls made to the Practice with questions about coronavirus/COVID-19 will be redirected to this service.
If you have been told by a healthcare professional/111 to isolate and you need a sick note/isolation note to give to your employer, this can be done online at: https://111.nhs.uk/isolation-note/ – This process has been endorsed by NHS Scotland
DO NOT ATTEND THE PRACTICE IN PERSON WITHOUT A PRE-ARRANGED APPOINTMENT
IN MARCH 2020, NHS SCOTLAND ADVISED GP PRACTICES AND HOSPITAL TO SUSPEND ALL ROUTINE WORK.
WE HAVE MOVED TO INITIALLY SPEAKING TO ALL PATIENTS ON THE PHONE TO DETERMINE WHETHER THEY NEED TO BE SEEN OR CAN BE DEALT WITH IN ANOTHER WAY.
NON-COVID HOSPITAL SERVICES WILL START TO ADAPT IN THE MONTHS AHEAD
This is part of the UK’s strategy to slow down the spread of the infection by reducing the risk of individuals contacting coronavirus infection at GP Practices.
If you were considering contacting the practice about non-coronavirus issues, please consider:
- Could the matter be dealt with by another organisation, for example a pharmacy or an opticians. Please see the practice’s The Right Service at the Right Time though be aware that many of these services will also be changing their access arrangements.
- Might you only need more information? NHSInform and Patient.info have a wide range of high-quality health information with explicit information on how to self-manage a wide range of problems.
- Will my problem wait until after the coronavirus outbreak has subsided?
For those of you who do contact the practice our Patient Services Advisors will take your details and check what your query is about. If you potentially need to be seen, they will check:
- If you have any cough, fever or other respiratory symptoms;
- If you have had contact with a confirmed COVID case.
Again please note that we will not be able to help with routine matters and may need to direct some healthcare matters to other providers e.g. any visual problems will be directed to opticians.
Nurse Appointments: At present we will continue to carry out essential blood test appointments (e.g. chemotherapy blood tests and tests required to monitor the safety of medicines), necessary injections and dressings only. These appointments need to be pre-arranged with the nursing team. We are planning to restart specific nurse led clinics (e.g. annual asthma reviews). They will, however, need to change to reduce the risk of cross infections and we will be making more use of telephone and video consultations.
Physiotherapy Appointments: These continue to be available, but are currently all telephone consultations.
Health Visitor Visits/Appointments: The Health Visitors will carry our childhood vaccinations and essential visits only and will contact you by telephone prior to any contact.
Midwife Ante-Natal Clinics: Antenatal care is essential care and will continue. The Midwife will contact you by telephone before your appointment. At present these will take place at the NHS facilities on Lauriston Place.
Hospital Appointments: Local hospitals are about to start accepting non-urgent referrals. They have asked us to highlight that there was a significant backlog of referrals prior to the COVID outbreak and that the COVID outbreak will reduce the system’s capacity to see people. Referrals may therefore result in written advice; a telephone or video consultation, and only in the minority of cases will a clinic appointment be offered.
Routine prescription requests should be handled without anyone entering the building.
If at all possible use the practice website to make all of your prescription requests – click here.
Please note due to very high demand and reduced staffing that prescriptions may now take 3 to 4 days to be processed. Ensure you submit your order in sufficient time accordingly.
When ordering a prescription please confirm which pharmacy you wish to collect your medication from. You will not be able to collect prescriptions from the practice.
If you are unable to use the online ordering system, please consider asking a relative or friend to order on your behalf.
If you have a regular pharmacy, you can ask them to make a prescription request on your behalf.
Ensure you check your regular pharmacy’s opening hours as some are working on reduced hours during the outbreak.
If there is no other option, you can drop off a written request at a new drop off point away from the reception desk but do everything you can to avoid this.
UNDER NO CIRCUMSTANCES DROP OFF A PRESCRIPTION REQUEST IF YOU HAVE A NEW FEVER OR COUGH.
ACE inhibitors, ARBs and Coronovirus
Many patients take medicine belonging to a class of drugs called ACE inhibitors (eg lisinopril, ramipril) or ARB (eg candesartan, losartan). These medicines are commonly used for high blood pressure, heart disease, heart failure and kidney disease. Concerns were raised around the possible effects of these medicines raising the risks of infection from Coronovirus and its severity, which has been amplified in social media. However there is no scientific evidence to support this concern and patients should continue their medicine. In addition patients may become unwell as a result of stopping their medication.
PLEASE DO NOT STOP ACE INHIBITORS OR ARB MEDICATION
This guidance come from statements released by
Thank you for your co-operation and helping us support all of our registered patients.