Comment Book


We constantly strive to give you the best possible care and attention, which is why we are always pleased to hear your comments about the Practice – good or bad!

You can use the comment box at the bottom of the page to let us know your comments and suggestions on the practice, or there is also a comments book available in the entrance foyer to the Practice if you prefer. Feedback will be provided in each case, either in the space available in the comment book, or by direct reply to your comment below.

The form should not be used to request any medical advice, or to ask clinical questions.

Also please be aware that due to the sensitive nature of several comments we have received in the past that all comments are moderated so will not initially show on the website until a member of IT staff approves them.  This may take a few days depending on staff availability. Any legitimate comment that isn’t approved will get a private reply from the appropriate member of staff.

If you have a specific complaint, please send it to us in writing to Mrs Brenda Mair, Practice Manager, at the Practice address (more info available here).

If you have any specific feedback about the website, please direct it here.

  172 Responses to “Comment Book”

  1. It was marvellous and very helpful to be able to see the physiotherapist face to face this morning, many thanks. I would have struggled to take a meaningful photo of the issue and it made all the difference to see the physiotherapist in person for an examination and explanation, thanks again.

  2. Just wanted to thank all the team at Bruntsfield Medical Practice especially given the challenges of the last two years. Always professional and helpful support provided from everyone I’ve met including the front desk team, practice nurses and doctors. I was able to get a same day appointment yesterday with Hayley Barclay in the physio team who gave me practical advice and reassurance for a badly sprained ankle. I wouldn’t hesitate to recommed the practice – thankyou.

  3. It would be helpful if you could add the personal details and further qualifications of the last two doctors on your list for the website.

  4. Firstly, thank you for all the wonderful support I have received from your team over many many years. One little extra that would be really helpful would be to be able to upload other standard diary type forms such as peak flow readings in addition to the current arrangement for blood pressure monitoring.

  5. Friday 13/08/21 11.30am Is there an issue with the phone system, trying over 15 minutes to try an make an appointment, ext rings out.

    • Thank you for your comment.

      I’m so sorry that you haven’t been able to get through to us on the phone since 11.30am. I have just checked with the team on reception and they have said the phones have been very busy in the last hour or so. We’re not currently aware of any issues.

      I know you must be frustrated, but I can only encourage you to please try again.

      You’ll be happy to note that we are looking to install a better call queuing system on our phones in the near future which will make it easier to know when it is busy and where you are in the queue.

  6. Thank you to Rose for assistance in fulfilling a recent prescription.

  7. Be grateful if yourselves can inform me if yourselves provide pcr nucleic covid fit to fly certificates?

  8. I am so thankful to every person from the cheery and kind telephone voice to the skilled and attentive nurses to the professional and humane doctors. I just returned to Scotland after suffering through the barbaric American business machine they call healthcare for a few decades and I am astounded by how professional and yet kind my experience here has been. The minor inconvenience of waiting on the phone at 8 am to book an appointment is nothing. When I arrive I am treated so well and seen so quickly and listened to closely and then advised and treated with such alacrity that I am done with nothing left unsaid. referrals to specialists are in place and prescriptions and future appointments made. All this with genuine interest in me and many smiles and some banter. this whole experience has made me feel very grateful to be home in Scotland where I feel cared for. Thank You. please excuse typing as I am currently in bed recovering.

    • Thank you so much for your comment. It can be easy to forget how fortunate we are here to have the system we do for our healthcare. I’m so glad your experiences with us have been so positive. I will pass your thanks on to the team.

      • im sorry I am horrible at remembering names but I will make it a point to write them down in future. another astoundingly patient kind call today from someone who figured out with me how to actually get a prescription from a pharmacy. can I just remind all Scottish people that I paid `NOTHING for any treatment so far.. in USA I would have already paid thousands of dollars out of pocket in these few months and I was full covered by paid medical insurance.

  9. Thanks again to all concerned with my 2nd.Covid vaccine this a.m.f,rom Jenny phoning on the 16th.offering me a date and time to Julie who was there to greet us to Shona who gave gave me my jab .As with my 1st.vaccine I was in and out before my appointment time but did not feel rushed by anyone .Will do the same as last time and have a lazy day tomorrow .

  10. Just want to thank Nurse Angela Macarthur whom I saw this morning for an appoint. She was understanding and gentle. And
    especially I want also thank Doctor Calvert who has been so kind and supportive since October 2020 and helped me come through a very tough time.

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