Comment Book

 

We constantly strive to give you the best possible care and attention, which is why we are always pleased to hear your comments about the Practice – good or bad!

You can use the comment box at the bottom of the page to let us know your comments and suggestions on the practice, or there is also a comments book available in the entrance foyer to the Practice if you prefer. Feedback will be provided in each case, either in the space available in the comment book, or by direct reply to your comment below.

The form should not be used to request any medical advice, or to ask clinical questions.

If you have a specific complaint, please send it to us in writing to Mrs Brenda Mair, Practice Manager, at the Practice address (more info available here).

If you have any specific feedback about the website, please direct it here.

  50 Responses to “Comment Book”

  1. I wish to record my gratitude to Nurse Siobhan. Her patience and skill in dealing with my hearing difficulties are very much appreciated. I am very glad that there has been a successful outcome.

  2. Wonderful doctors and professionals. Unfortunately, the receptionist is brash and rude. I have heard this from another customer. Very happy with the consultation otherwise.

    • Thank you for your positive comment regarding our clinical staff which is very much appreciated. I am sorry however that one of the reception staff did not meet expectations. Our staff do all possible to care for our patients and the person concerned will be disappointed that they have been perceived in this way. I will bring the matter to the attention of our Patient Services Manager in order that she can address with reception staff.

  3. When are you getting an online appointment booking system?

    • Thanks for your enquiry. We would really like to offer our patients an online booking system, and it will happen eventually. We have just recently been transferred over to a new operating system by NHS Lothian and we’re currently waiting on an update to our clinical system that will allow us to be able to provide this functionality. Unfortunately, I can’t give you a definite timescale for these updates at the moment. We will of course let you know via the website and newsletter as soon as we are in a position to do so.

  4. It is very inconvenient as a patient who has to have a regular blood test( approx every 6 weeks ) to have to wait until a certain date to make my next appointment. I worry as I get older I may forget.
    Surely the appointment system ” window?” should be extended for periodical tests like mine – you managed to extend it before the recent computer link up!

    • Thank you for your comments regarding our appointment system windows.

      I totally appreciate your frustration that such ‘windows’ don’t extend to 6 weeks; however, there are very good reasons as to why we haven’t quite reached that far in advance which I hope you will understand.

      You’re quite correct to say that we have recently extended the appointment windows to somewhere between 4 and 5 weeks which is actually part of a trial. Early indications are that we are more likely to return to 3-4 week windows due to the impact we’ve experienced of late.

      The difficulty with extending the time span is that when GP’s or nurses elect to take leave or are required for example to give medical evidence in court, it is rarely with very short notice. When such abstractions fall within the appointments window, we then have to contact every patient on the GP’s / nurse’s list by telephone and re-arrange which takes up a disproportionate amount of staff time (particularly when added to situations when clinicians call in sick which happens more often than you may think).

      This is less likely within a shorter window as I said. Whilst we can on occasion attempt to get a locum GP to cover, some patients don’t want to see them. In addition, obtaining locums is becoming more and more challenging due to shortages of GP’s across the country which is covered regularly by the media.

      I could go on and talk about many appointments being booked up as soon as they’re released (regardless of how far in advance they are) or indeed that statistics show that the longer appointments are booked in advance the more likely they are to be forgotten / missed, which has a more significant knock on effect.

      In short whilst we recognise and understand the inconvenience to you, empirical evidence is highlighting that a shorter appointments window is more efficient and effective and less likely to increase the workload of the limited resources that we work within.

      I am of course happy to discus the matter further with you if it would help therefore please feel free to contact me at the Practice.

      • I accept all the reasons you have identified, however a blood test can be carried out by most medical staff, and I personally am not bothered who takes my blood.
        Has the practice considered supplying test kits to patients for self testing?

        p.s. I have not missed a blood test appointment whilst being registered with your practice.

        • I can confirm that NHS Lothian does not support patients self testing because of the expense of the testing kit and the ongoing cost of the strips to test. I am sorry that for the reasons previously advised we are unable to offer appointments too far in advance

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