Comment Book

 

We constantly strive to give you the best possible care and attention, which is why we are always pleased to hear your comments about the Practice – good or bad!

You can use the comment box at the bottom of the page to let us know your comments and suggestions on the practice, or there is also a comments book available in the entrance foyer to the Practice if you prefer. Feedback will be provided in each case, either in the space available in the comment book, or by direct reply to your comment below.

The form should not be used to request any medical advice, or to ask clinical questions.

Also please be aware that due to the sensitive nature of several comments we have received in the past that all comments are moderated so will not initially show on the website until a member of IT staff approves them.  This may take a few days depending on staff availability. Any legitimate comment that isn’t approved will get a private reply from the appropriate member of staff.

If you have a specific complaint, please send it to us in writing to Mrs Brenda Mair, Practice Manager, at the Practice address (more info available here).

If you have any specific feedback about the website, please direct it here.

  180 Responses to “Comment Book”

  1. Thank you to the practice: I recently posted a suggestion here regarding a specific (appointment) issue. I was very pleased to hear back directly from the Business Manager, Ms Mair, who together with Dr Carswell came up with a solution for us. I was particularly impressed that they reflected on the suggestion, and are considering making changes to streamline/improve the service for patients. I would also like to individually mention Drs Carswell, Boyd and Cash who are all superb doctors!

    • Thank you for your comments. We didn’t make your first one live on the site as we are always very careful about publishing anything that contains confidential patient information, but as you kindly point out, we do read, consider and reply to every comment we get, in private if not here. I’ve passed on your thanks to the relevant people and I hope we are always able to take on board suggestions like this that can help us understand our patient’s needs so we can amend our processes to fit as much possible.

  2. This is a wonderful practice. You provide outstanding care and professionalism. Thank you all for your continued hard work – this is much appreciated.

    • Apologies for the delay in responding to your comment – for some reason it only just showed up on my view this morning!

      But thank you so much for your kind words. I will pass your comments on to the team – they are always appreciated.

  3. Trying to call in for an appointment to talk to someone (much less the same GP, to ensure continuity of care) requires anywhere from 30-45 minutes (or more) of waiting on hold in a phone queue from 8 am – today despite calling right at 8 am, there were no appointments left. The receptionist was extremely helpful and when I am able to get an appointment, it is always incredible helpful and the standard of care is high, it’s just getting to that point feels increasingly impossible (and can imagine there will be some with medical concerns who just won’t want to/be able to devote that kind of time to trying to get an appt). It would be great to have more options available for recurring issues that are not urgent on the day per se, but that require appointments and (ideally) continuity of care.

    • Thank you for taking the time to advise us of your experience in trying to arrange an appointment. I am afraid it has been an extraordinary week in that we have GPs on annual and sick leave and despite arranging additional locum cover we still have not been able to meet demand.
      I note your comment with regard to arranging appointments that are not necessarily required on the day and we do also have the ability to book future appointments. The GPs also have appointments that they can book patients into if they require to be reviewed further. In due course we also hope to introduce a system whereby patients can book an appointment online, although this is not something we can introduce until our clinical software is further updated. I am sorry that I am unable to answer your concerns fully but I will continue to monitor the situation. In the meantime thank you for raising your concerns.

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