Comment Book

 

We constantly strive to give you the best possible care and attention, which is why we are always pleased to hear your comments about the Practice – good or bad!

You can use the comment box at the bottom of the page to let us know your comments and suggestions on the practice, or there is also a comments book available in the entrance foyer to the Practice if you prefer. Feedback will be provided in each case, either in the space available in the comment book, or by direct reply to your comment below.

The form should not be used to request any medical advice, or to ask clinical questions.

If you have a specific complaint, please send it to us in writing to Mrs Brenda Mair, Practice Manager, at the Practice address (more info available here).

If you have any specific feedback about the website, please direct it here.

  119 Responses to “Comment Book”

  1. I understood the flu clinic was due to start at Napier College, Colinton Road on Saturday 26th September
    With patients with a surname of W as mine is required to visit between 4.30 and 5.30 pm which I did but
    Obviously closed or it didn’t take place. It stated not to go any earlier. Can you give any info on this

    • Thank you for your comment. We have had a similar comment from someone else who tried to attend the clinic during the same period on Saturday 26th. They did at least see someone from the clinic there and were told it had “closed early”. We currently have no further information than that as to why, but we have asked the health board for information as this is clearly not acceptable.
      From what we have heard, Sunday’s clinic seems to have gone better, so if you haven’t already I would encourage you to attend one of the other dates.
      I do apologise for your bad experience, but hopefully it can be chalked up to teething problems on the first day the flu programme has been run this way in Edinburgh.

  2. Is there any way I can email the practice? I’m just looking for an update about coil removal which is now 9 months overdue. I know you have lots of people calling and didn’t want to add to the burden. Thanks

    • Unfortunately we’re only accepting emails for specific documents or medical photography at the moment.

      I can confirm that we have started some limited coil removals, prioritising patients trying to get pregnant or where there is an urgent clinical need. We aren’t doing any coil insertions yet through. Drs Boyd and Calvert do have a list of patients due coil procedures and will be calling patients in as soon as they feel it is safe enough and there is sufficient capacity.

      If you have any continued concerns though I would recommend that you call at 8am and book a telephone appointments to talk it through with a GP.

  3. If I need to book an appointment, I usually have to try phoning repeatedly, from 8 am on the dot, as the phone is almost always engaged from that time onwards. As you say, you have hundreds of patients registered with the practice. Would it be possible to set up a queuing system? I find it stressful, particularly at this time, to be constantly ringing back, in the hope that there might still be an appointment.

    • Thank you for your comment. I can, however, confirm that we do have a queuing system for our phones, but we only have so many phone lines, so beyond that many people in the queue you get the busy signal.

      We do understand how frustrating it can be when you have difficulty getting through first thing in the morning. We do try to get through as many calls as we can as quickly as possible, but with only so many staff and with demand is as high as it is at the moment there will always be a few who are disappointed. We can only ask that you please keep trying – we are trying our best to let you get through.

  4. I’ve just read the flu vaccination information. This will sound a stupid question but if you’re not a car owner can you attend drive-thru clinic by public transport or are you just ineligible for that option?
    If 1st choice for non-car owners is therefore pharmacy or when attending BMP for another appt options what dates do those start from?

    • It’s not a stupid question at all – I had the same one when I read the information sheet we received from the health board.

      I believe the health board are trying to organise some “walk-through” locations for those without a car, but this is still in the works, so I’m not able to say where or when this will be available. The website article will be updated as soon as we have any further info on that.

      As for the pharmacies, we don’t have dates for when their campaign will begin exactly. Around the same time as the drive-through clinics, because that is around the time the vaccine will be made available, but I imagine each pharmacy will be a little different and your best bet is to call them and ask.

      In the meantime I’ll amend the article to try and make it a little more clear.

      Thanks for your comment.

  5. Can you say when your Winter flu vaccination will start. I noticed new adverts on the bus a few days ago which seemed to suggest they are starting earlier than usual?
    Many Thanks

    • Not as yet I’m afraid. We’re still waiting to hear details from the health board on this year’s plan.

      To take the pressure off practices there is a plan in Edinburgh to centralise the vaccination programme somewhat to various locations around the city depending where you live, with only some vaccinations being administered at the practice, but we don’t know enough specifics yet to share with our patients.

      We expect more information any day now, and we will update the website as soon as we have it.

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