Comment Book

 

We constantly strive to give you the best possible care and attention, which is why we are always pleased to hear your comments about the Practice – good or bad!

You can use the comment box at the bottom of the page to let us know your comments and suggestions on the practice, or there is also a comments book available in the entrance foyer to the Practice if you prefer. Feedback will be provided in each case, either in the space available in the comment book, or by direct reply to your comment below.

The form should not be used to request any medical advice, or to ask clinical questions.

If you have a specific complaint, please send it to us in writing to Mrs Brenda Mair, Practice Manager, at the Practice address (more info available here).

If you have any specific feedback about the website, please direct it here.

  36 Responses to “Comment Book”

  1. Came in today for a travel clinic with nurse Siobhan – just wanted to say that she was great, really went above and beyond what I expected. Passionate staff like her are what make the NHS great.

    Cheers,

    Craig

  2. Please thank Dr Cash for the prompt treatment yesterday. It’s made a difference already and I’m feeling better

  3. I’ve been with the practice for a significant time now and would like to leave a comment.

    After some initial ‘teething trouble’ when I felt the – mostly male – doctors were unnecessarily – and maybe unintentionally – callous, formal or arrogant with me I ended up with the best GP I’ve ever had, Dr Calvert. She’s been consistently patient, empathetic, attentive and very competent, I trust her judgement implicitly. I’ve also had very positive interactions with Drs Carswell and Penny, they were extremely helpful. For patients who, like me, suffer from anxiety, I’d like to recommend Karen Kirk, Community Psychiatric Nurse, another gem at BMP.

    After over four years with the practice I’d like to leave this comment as recommendation; this is one of the best practices around with top notch staff.

  4. It would be helpful if you could add the personal details and further qualifications of the last two doctors on your list for the website. Dr Wands has been working here for well over a year: surely he can get round to this minor chore?

    • Thank you so much for your comment and apologies for the delay in responding.

      The fault for the lack of detail in some of the GP profiles lies entirely with me, not with the doctors themselves. I do the vast majority of the work on the website, and this year it has been particularly tough finding the time for certain updates. This work is on my to do list and I hope to be able to devote some time to it in the near future. I will make it a high priority to work on the GP profiles.

      Thank you again for your comment.

  5. When making an appointment at the desk to have a coil fitted it would be nice if the gentleman at the desk ( the assistant business manager i believe) didnt announce what he was trying to book me an appointment for in such a loud voice that the waiting room could hear.
    a tiny bit of descretion would be nice. thank you.

    • Thank you for your comment with regard to making an appointment for a coil fitting.

      I am sorry confirmation of the appointment came across in a tone that was heard outwith reception. I will ensure your comment is brought to my colleague’s attention on his return from leave so that he is aware how he was perceived on this occasion. He will, I am sure, be far more cautious and discrete in future.

  6. Hello, I just wanted to say a huge thank you to Dr Boyd for getting us through the system so quickly (but calmly) on Friday 15th. My little boy (Calum H-C) was absolutely fine (nothing to worry about thankfully) and Sick Kids were amazing as ever. However, I really appreciated her prompt action. Kind regards, Calum’s mum

  7. Hi,

    the advice at the foot of the page on alcohol might be interpreted as a target rather than a maximum limit.

    “The recommended limits are 3 units a day for men, and 2 units a day for women……….” Should it say, “The maximum recommended limits are 3 units a day for men, and 2 units a day for women, and you should drink less than the maximum level?”

    Alcohol free days advice is good, but again maybe say at least two alcohol free days?

    Thanks

    • Good morning,
      Thank you so much for your comment. You are of course absolutely correct – there are a few areas of the website with outdated information that does need reviewed and updated.

      As the lead within the Practice for maintaining the website I hate that, due to staff shortages and an increasing workload, I haven’t been able to devote the time I would like to correcting information like this and updating the website with new information more regularly.

      I have it in my medium to longer term plan to find the time to do an overhaul of the information of the website, as well as the waiting room display screen, to ensure we are giving our patients the most up-to-date advice we can. In the shorter term I understand that it is frustrating to come across outdated advice.

      I do appreciate the nudge, however, as it at least lets me know that there are people reading, and it reminds me to keep the task as a priority within my workload.

      Kind regards,

      Karen McDonald
      IT Supervisor

  8. Hi, would just like to make an observation about the toilets at the practice which I had reason to visit recently. Having worked for many years in health and safety with vulnerable adults and children one of the risks that needed to be managed was scalding. The hand basin in the toilet I visited had a small sticker warning of hot water, I presume other toilets have similar, a safety sign is the least effective way of controlling risk.

    Ideally the risk needs to be eliminated, particularly when you consider the group being exposed. The temperature of hot water needs to be controlled within the system at a sufficiently high temperature to eliminate risks like Legionella therefore the best way of controlling the temperature at the basin is by fitting a thermostatic mixer valve, a small device that can be fitted discreetly under the basin. The recommended temperature is around 43 degrees.

    Whilst there will be some expense in having TMVs fitted you may conclude that it’s prudent.

    I hope the above is helpful.

    Joe

    • Dear Mr Rodriguez,

      Thank you for taking the time to suggest improvements to our hot water system with a view to preventing injury or accidents.

      Having considered your comments, I have this morning written to management within NHS Lothian Estates (who are contracted to the Practice in terms of providing building / facilities maintenance and technical support) seeking their view and the NHS Lothian policy position in respect of such matters.

      Whilst I’m pleased to say that we have no reports of injuries or accidents in relation to the hot water provision, I do agree that steps should be taken where possible to eliminate risks rather than apply control measures.

      I await feedback from NHS Lothian Estates with interest; however, in the meantime I would like to thank you once again for your considered and pragmatic advice.

      Yours sincerely,

      Kevin Kerr
      Assistant Business Manager

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