Jul 032020

When the pandemic first started and we had to radically re-arrange our appointments system, only allowing patients to book appointment for on-the-day, we switched off the appointments texting system as it wasn’t really needed and would only cause confusion.

Now that things are a little more settled into a more stable schedule, and as we are allowing more appointments to be booked in advance, for the nursing appointments at least, we are switching the system back on.

This will be for appointments starting Monday 6th July and for the Practice Nurses, the Health Care Assistant and our Integrated Care Pharmacist only. Texting for GP appointments will be looked at again in a few weeks.

For a reminder on how our appointment reminder texts work, you can read the guidance on the following page: www.bruntsfieldmedicalpractice.co.uk/services/text-messaging

We are regularly reviewing the situation with the pandemic and amending our services and appointment system as advised by the Health Board and the Scottish Government.

We are aware that this website needs updated to make it a little more clear which services are available and which are still postponed. We are planning an update over the next few weeks, but in the meantime if you have any questions about your current treatment, or you are experiencing new symptoms and you are unsure if a review is appropriate please just call the Practice on 0131 228 6081 and one of our Patient Service Advisers will do their best to assist.

UPDATE 09/07/2020 – unfortunately we’ve had to stop the appointment texts again as there has been a conflict with our revised long term condition review process. We will try to get this resolved as soon as possible and gets appointment text back for patients with a future appointment booked.

Jul 032020

From Monday 29th June, anyone who was invited for cervical screening before the pause and was yet to make an appointment, or had their appointment cancelled, will be able to contact their GP practice to make an appointment.

Appointment invitations and reminders will be posted from mid-July, with invitations sent to those who receive more frequent (non-routine) cervical screening appointments first.

Routine screening will recommence once NHS Scotland has caught up with the non-routine appointments affected by the pause.

If you received an invite before the pause or had your appointment cancelled due to COVID-19, contact us on 0131 228 6081 now to book your cervical screening (smear test).

Due to COVID-19, a number of safety measures have been put in place to ensure it is safe to attend screening appointment. There is no change to the screening test itself.

For more information visit www.nhsinform.scot/cervicalscreeningresumes

If you are concerned about a potential sign or symptom, don’t wait for your screening invite to arrive. Contact us to get it checked. For more information about the symptoms of cervical cancer visit www.nhsinform.scot/cervicaltest

Jun 112020

The practice regrets to advise that we are unfortunately unable to take on any new patient registrations at present and it is necessary to restrict registrations. This is due to the fact we are actively addressing a long “waiting list” of patients wishing to register. As soon as we are in a position to do so we will update you on how we plan to process future registrations.

In the meantime please note that the following categories of patients can be registered without restriction.

  • Family members of those already registered, providing they reside at the same address. This includes elderly members of the family joining permanently.
  • New births of current patients
  • Patients who were previously registered and are returning within the Practice boundary
  • Patients resident at Chamberlain Nursing Home
  • Patients allocated by the Primary Care Organisation (PCO).

Temporary Residents and patients requiring to be seen on an Immediately Necessary basis will also be seen as necessary.

Whilst we address our current waiting list please note that you can visit the NHS website www.nhsinform.scot/national-service-directory and enter your postcode to establish what other practice options are available meantime.

We are sorry that it has been necessary to implement this course of action and trust that you are able to understand the reasoning behind this decision.

Apr 162020

NHS Scotland is currently working to identify and help proactively manage patients who are at particularly high risk of severe morbidity and mortality from COVID-19.

This group has been identified, based on expert consensus, and include the following categories:

  1. Solid organ transplant recipients
  2. People with specific cancers
    • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
    • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
    • People having immunotherapy or other continuing antibody treatments for cancer
    • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
    • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
  5. People on immunosuppression therapies sufficient to significantly increase risk of infection or who have had their spleens removed
  6. People who are pregnant with significant heart disease, congenital or acquired
  7. People who are receiving renal dialysis treatment

People identified as being in these groups are being sent a letter with advice on how to protect themselves and access the care and treatment they need during this time. (you can find the letter attached below for info).

A new national helpline is being set up to provide essential assistance to those who don’t have a network of support but who are at high risk of contracting COVID-19.

The helpline – 0800 111 4000 – will initially operate during core working hours of 09:00 to 17:00 while plans are developed and implemented to extend it to operate for a longer period each day.

To read more about who can access the helpline, and what help they can offer, you can visit the Scottish Government website.

UPDATE 08/06/2020

From 8th June, those on the Government’s “shielding” list will start to receive an update letter from the Scottish Government.

This letter informs patients that while at this time they cannot give them an exact date for when shielding will end, over the summer, they will be working on ways to help them make informed decisions based on their individual circumstances, needs, and the risk of catching the virus in their local community.

Patients are being asked to continue to shield until 31 July. This position will be reviewed in July and any further changes will depend on the progress made in managing the spread of the virus across Scotland.

A copy of this letter is linked below:

Aug 302019

Around 12.30-12.40pm our phone lines went down.

We have called the fault in and hopefully it will be fixed very soon.

If you have been trying to call please bear with us while this is looked into. If it looks like it will take a long time to fix we will try to implement alternative solutions.

We will update you with more when we know it.

Mar 282019
spring 2019 newsletter

The spring 2019 issue of the Bruntsfield Medical Practice newsletter is now available to read online.

This quarter we introduce you to Dr Hannah Crowley, who is starting her GP specialism training with us, and we remind women aged 50-70 registered with the Practice that it’s nearing time for their 3-yearly breast screening check. For that and more, click the thumbnail.

Mar 252019


We’re currently experiencing technical issues with our online prescription requests.

Prescriptions can only be requested by either handing in your repeat slip or filling out one of our repeat request slips which are available at reception.

We will update our website as soon as the issues are rectified

Dec 182018

Winter 2018 Newsletter The winter 2018 issue of the Bruntsfield Medical Practice newsletter is now available to read online.

This quarter we announce a forthcoming change to our longstanding “speaking time” between 10.40 and 11am that is due to take effect at the beginning of February. We also remind patients of our repeat prescription turnaround times and reiterate that we will no longer expidite prescription requests unless not having the medication would cause significant harm.

Aug 152018

Yup, it has happened again – we’re without power to our phone and computer systems again, just the same as yesterday.

The power company is sending someone out again asap to investigate and fix the problem, hopefully more permanently this time, but depending on the scale we don’t currently know when we will get power back.

We apologise profusely for all the frustration and hassle this is causing – we feel it just as much as you.

Just like yesterday, if you have an appointment you can attend as scheduled and we will try to see you but we have no access to medical records so we hope you understand if we ask that you make another future appointment when things are back to normal.

We’ll update the website once the power has returned.

Aug 142018

They have managed to restore power to the building now, so thank you for your patience and apologies to everyone who couldn’t get through on the phone at 8am, or to those with an early appointment we weren’t able to see.

Here is to a much more normal rest of the week.

Aug 142018

Please be aware that we have had a power cut this morning that has severely limited our ability to see, speak to, and treat patients.

We have no access to our computer network, therefore no access to our appointments system or to any of our clinical records.

Our phones have also been affected so we are down to just 1 line in to the Practice as an emergency measure.

This is obviously extremely frustrating for everyone, especially after the reduced service we had to provide last week with the work being carried out on our IT infrastructure.

We have been in touch with the power company who are sending someone to look at the problem, but we have no timescale for this to be fixed at the moment.

If you have an appointment booked for today you can still come and it may be possible for your consultation to take place, but depending on the reason for your visit you may be asked to make another appointment when our power returns.

Feb 162018


The online prescription request form has been opened for use however, it is still being worked on by our network engineering team as we’re still experiencing intermittent problems with requests not coming through.

If you prescription is urgent, we ask that you continue to use the method of handing in your request form and speaking to a receptionist.

Please bear with us during time.