We successfully initiated the first stage of migrating our telephone system “to the cloud” yesterday morning.
We plan to fully implement the next stage of the migration of our telephone system when it goes live at 08:00 on Friday morning (1st October).
This will mean that we have the capacity to advise you where you are in the queue when you ring and be able to keep you informed as you wait.
This will be just the initial step in introducing the new system and we will continue to improve and develop how we how we use the system to communicate more effectively with our patients.
Please note that between 08:00 and 09:00 the telephone lines are dedicated to patients requiring an appointment or who have an urgent query. We encourage any other queries to wait until after 09:00. If requesting a result we ask that you wait until after 14:00.
We hope that the new system will ultimately be a much better patient experience than it is currently and that it will prove to be a much more positive experience for both patients and staff.
In the meantime, thank you for your patience as we endeavour to develop and improve the system further. We will keep you updated as the system is progresses.