Responsible for the overall management of the Practice with regards to finance, premises, staff and the strategic planning of service development and delivery. Brenda Mair also acts as a complaints and suggestions officer.
Assistant Business Manager:
Assists the Business Manager with the day to day running of the Practice and has responsibility for the management of personnel, health and safety and maintenance.
Karen McDonald & Melissa Reilly
Responsible for all aspects of Information Technology and Information Systems within the Practice. Maintain the practice clinical database recall systems as well as coding and entering data. Ensuring an excellent standard of patients records and audit reporting.
Responsible for the administration of the registration process for all new patients and the de-registration of patients moving. Added responsibilities: immunisation records for the 0-5 year old, change of addresses and ad-hoc reports.
Medical Records Summarisers:
Harriet Sudall, Natalie Nicholls & Shona Swain
Convert old handwritten patient records to computer based records and ensure all relevant clinical data is computerised.
(with Julie Simkiss from the reception team helping part-time)
Ensure the provision of a full and comprehensive administrative and secretarial service to the doctors, management and members of the Primary Health Care Team.
Patient Services Manager:
The Patient Services Manager is responsible for the day-to-day supervision of the reception team and the efficient operation of the reception and records office.
Patient Services Advisers:
Provide a professional reception and administrative service to patients.