Oct 232018

A little over two months since our big IT Server switchover and the issues with our text messaging software have finally been resolved.

From this morning, those of you who have given us your mobile number, and agreed to receive texts from us, should start to receive appointment confirmations and reminders again.

This is a good time to remind everyone to keep us up to date with any changes in your mobile number so the texting service can always reach you. If you change numbers you can fill in a form online to let us know.

Thanks to everyone for your patience.

Aug 162018

Scottish Power secured our power network at the sub station next to the practice as far as possible yesterday afternoon. The fault causing the fuses to blow however has still to be found underground and we are expecting Scottish Power to investigate further and ultimately repair.

It is hoped there will be no further major disruption to our service meantime and if at all necessary it will be minimal as a result of Scottish Power trying to detect the fault. We will of course be doing all that we can to try and ensure this disruption does not re-occur.

Thank you again for your patience whilst we recover our normal service.

Aug 152018

We are still experiencing disruption to our electricity supply for which I apologise.

Scottish Power are currently working on the fault affecting the Medical Practice which is resulting in them digging up the road to check cables. We currently have power but if we continue to have disruptions, we will transfer our telephone line to an analogue line in order that we can deal with urgent calls.

My apologies again for the inconvenience this disruption is causing, particularly as this follows on from the disruption to our service last week as a result of the transfer of our IT server. We are trying very hard to keep up with any backlog from the lack of access to our systems .

I will update you further when we have had further feedback. In the meantime thank you for your patience.

Aug 152018

We are sorry for the inconvenience following the powercut earlier this morning. We now have the power restored and are consulting as normal.

There is an ongoing fault in the power sub-station next to the practice and the power company are still working on it to resolve the matter in the longer term. We are therefore preparing ourselves for the possibility of the power going off temporarily again today or tomorrow morning. Should this happen, we will still unfortunately not have access to your medical records and it will not be possible for you to call us during this period.

We are also aware that some patients have had a problem with our new telephone system, which is unrelated to the power cuts as well as to the work done on our IT systems last week. We are aware of the frustrations this is causing and are attempting to address this too. At the moment it is necessary for us to concentrate on restoring power on a more permanent basis first.

Thank you for your patience and co-operation as we address this difficult period. We will update you as and when possible.

Please let us know if you have any further concerns.

Aug 152018

Yup, it has happened again – we’re without power to our phone and computer systems again, just the same as yesterday.

The power company is sending someone out again asap to investigate and fix the problem, hopefully more permanently this time, but depending on the scale we don’t currently know when we will get power back.

We apologise profusely for all the frustration and hassle this is causing – we feel it just as much as you.

Just like yesterday, if you have an appointment you can attend as scheduled and we will try to see you but we have no access to medical records so we hope you understand if we ask that you make another future appointment when things are back to normal.

We’ll update the website once the power has returned.

Aug 142018

They have managed to restore power to the building now, so thank you for your patience and apologies to everyone who couldn’t get through on the phone at 8am, or to those with an early appointment we weren’t able to see.

Here is to a much more normal rest of the week.

Aug 142018

Please be aware that we have had a power cut this morning that has severely limited our ability to see, speak to, and treat patients.

We have no access to our computer network, therefore no access to our appointments system or to any of our clinical records.

Our phones have also been affected so we are down to just 1 line in to the Practice as an emergency measure.

This is obviously extremely frustrating for everyone, especially after the reduced service we had to provide last week with the work being carried out on our IT infrastructure.

We have been in touch with the power company who are sending someone to look at the problem, but we have no timescale for this to be fixed at the moment.

If you have an appointment booked for today you can still come and it may be possible for your consultation to take place, but depending on the reason for your visit you may be asked to make another appointment when our power returns.

Aug 102018

Thank you to all of our patients who have been so reasonable and understanding over the last few days while our IT systems were being worked on.

The number of phone calls we had coming in, and the number of people turning up to reception, were greatly reduced, so it seems our awareness campaign coupled with the new phone system messages were successful in keeping people informed.

The work done has been successful and we are mostly back to normal functioning again now, and even though we still need a little time to catch up with everything that was on hold while our systems were down, we will be back to running our normal appointment schedule from 8am Monday morning (13th Aug).

For those who need to order your repeat medications, the online request form will be available from 8am Sunday morning (12th Aug).

One system that has suffered with this work, however, is our automated appointment reminders by text. For reasons outside our control our new setup is currently incompatible with the software we used to send the texts, so there will be no more appointment confirmations and reminders for the time being. There are people working on it, but we have no timescale for a fix or any guarantee that it even can be fixed. We apologise greatly for this inconvenience and we will keep you informed as and when we hear more.

Jul 252018

From 2pm on Tuesday the 7th of August until Friday the 10th of August 2018, the Practice will be running a very limited service to patients due to work being carried out on our IT infrastructure.

What does this mean for you

GP Appointments – During the above period the Practice will only be able to deal with emergencies given we will have no access to medical records / histories;

Nurse Appointments – Nurses will also only be able to see urgent cases such as significant dressing changes. Blood test appointments will be available to book in advance; however, the service will be limited to those assessed to be more urgent;

Prescriptions – Only the most clinically urgent prescriptions will processed during the above period. Where a patient is likely to run out of prescribed medication during the above period, they must submit a repeat prescription request by 6pm on Friday the 3rd of August. In certain circumstances, Pharmacies may be able to provide an interim supply where patients are suffering from acute / chronic conditions on a case-by-case basis.

How will this work

Patients seeking an emergency appointment with a GP or nurse during the above period, should telephone the Practice where they will first and foremost be asked by Reception Staff to provide a brief outline of their issue and a rationale as to why they believe the matter to be an emergency. This will be documented and passed to a GP who will triage all requests. This may result in a GP calling the patient for more information before deciding how the matter will be progressed.

Patients are respectfully asked to keep contact with the Practice to a minimum during the above period. The complete loss of IT means we cannot progress routine enquiries such as booking / changing appointments or completing routine medical reports etc.

We apologise for any inconvenience this may cause patients.