Out of Hours


How to obtain help in an emergency

What hours Does the Out of Hours Service Cover?
The hours are between 6 pm and 8 am, Monday to Wednesday, from 8pm to 8am on a Thursday and from 6 pm on a Friday, until 8 am on Monday. The Practice switchboard is open from 8 am to 8.30 am for emergency calls only.

Whom to call
If it is a life threatening emergency please call the emergency services on 999. If it is not an emergency then you should call NHS 24 on 08454 24 24 24 or text phone on 18001 08454 24 24 24 as NHS 24 is responsible for the management of the out of hours service. However, should you call the Practice telephone number, you will be advised of the NHS 24 number.

If you do call NHS24 they can also transfer you to the emergency services on 999 if required.

More details of the service through their website
You may also find detailed information on the service at this website: www.nhs24.scot

What should I do in an emergency?
In a life threatening emergency you should call the emergency services on 999 or anyone requiring urgent medical advice contact NHS 24 on 08454 24 24 24 or text phone on 18001 08454 24 24 24.
An experienced NHS 24 Nurse will assess your symptoms and provide advice or in an emergency situation you will be transferred to the appropriate services for further assessment or treatment.

What should I do If I require repeat medication, out of hours?
You should ensure you have adequate medication according to the advice of the doctor you normally see. The Out of Hours Service are not able to prescribe routine repeat medication.

Will my own Doctor be informed of my contact with NHS 24?
The Practice will be informed of any contact with the Out of Hours Service.

Further information on who to contact Out of Hours

Lothian Out of Hours Contact Sheet Lothian Out of Hours Leaflet
NHS Lothian “Round the Clock” contact sheet NHS Lothian “Right Care, Right Time, Right Place” leaflet

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