In the last few years the Practice has seen significant changes in its staff complement. As a team we wanted to be sure that we are always trying to deliver a consistent high-quality service, and we clearly need to ensure that this is not affected by staff changes.
As part of our in-house education program the practice has spent some time updating its mission statement. We have done this with the aim of being more explicit about what we mean by providing a high-quality service, both in terms of transparency to our patients and with the aim of improving the Practice’s organisational focus internally.
From this point onwards we will use the new mission statement and value statement more explicitly, for example when we are planning service changes and responding to suggestions and criticisms.
We have always held these values, but having spent some time discussing our organisation’s aims and values internally we believe we need to be clearer about our values so we can be measured against them.
As well as having them stated below, the values in our mission statement have a permanent page on our website: www.bruntsfieldmedicalpractice.co.uk/about/mission-statement
We provide high quality healthcare in partnership with our patients.
This mission statement is underpinned by three core values:
We provide high quality, up-to-date healthcare as safely as possible.
We communicate effectively with our patients, healthcare colleagues and other members of the community care team.
We work to build and maintain trusting relationships with our patients, healthcare colleagues and other members of the community care team.
The foundation of providing a professional, high quality service is listening to our patients and respecting their choices. We do this in an empathetic, confidential and non- judgemental environment.
We will provide an equitable and high quality service that puts the welfare of all of our patients at the heart of what we do.