Aug 152018

We are sorry for the inconvenience following the powercut earlier this morning. We now have the power restored and are consulting as normal.

There is an ongoing fault in the power sub-station next to the practice and the power company are still working on it to resolve the matter in the longer term. We are therefore preparing ourselves for the possibility of the power going off temporarily again today or tomorrow morning. Should this happen, we will still unfortunately not have access to your medical records and it will not be possible for you to call us during this period.

We are also aware that some patients have had a problem with our new telephone system, which is unrelated to the power cuts as well as to the work done on our IT systems last week. We are aware of the frustrations this is causing and are attempting to address this too. At the moment it is necessary for us to concentrate on restoring power on a more permanent basis first.

Thank you for your patience and co-operation as we address this difficult period. We will update you as and when possible.

Please let us know if you have any further concerns.