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Repeat Prescription Turnaround Time
Scottish Primary Care Information Resource (SPIRE)
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Latest News

Summer 2018 Newsletter

The summer 2018 issue of the Bruntsfield Medical Practice newsletter is now available to read online. In this issue we inform you of who is taking over Dr Carswell’s patients while she is off on maternity leave, and we wish Practice Nurse Jennie Waddell a happy forthcoming retirement. We update those who took part in […]

Telephone system repaired – Thursday 21st June 2018

Our telephone system is now up and running. Thank you for your patience and understanding during the last 24hrs.

Telephone System Fault – Wednesday 20th June 2018

We are currently experiencing technical issues with our new phone line which we anticipate will be down until midday or later on Thursday 21st June 2018. We will only be operating a limited incoming call service whereby we may only be able to deal with emergencies after the 8am start. Please bear with us as […]

Telephone Downtime – Wednesday 20th of June 2018

Patients should be aware that on Wednesday the 20th of June 2018, the Practice is switching over to a new telephone system. This is likely to result in a period where there will be no telephone service at all; hopefully for a short time only (30-60 mins), somewhere between 11am and midday. If you have […]

General Data Protection Regulations (GDPR) 2016

Following the introduction of the new GDPR we have reviewed our systems to ensure we comply with the new act. Our new Data Protection Privacy Notice is now live on the website, and includes a link to our Subject Access Request Guidance and Form. This information is also available from reception on request.

Telephone downtime – THU 29 MAR 2018

The Practice is currently in the process of migrating to a new telephone system. The whole process will be happening in stages over the next few weeks. As part of the migration we may experience a loss of service at some point during Thursday the 29th of March where we will not be able to […]

Spring 2018 Newsletter

The spring 2018 issue of the Bruntsfield Medical Practice newsletter is now available to read online. In this quarter’s issue we announce some changes to the reception team, as well as say hello to our new GP specialist trainee, Dr Collinson. We also remind people, ahead of the summer, to book their travel appointments with […]

Online Prescription Requests

MONDAY 26 FEBRUARY 2018 The problems we experienced with our online prescription request form have now been resolved. NHSmail have set up new procedures to prevent this problem happening again. We apologise again for the delay in resolving the issue and thank you for your patience.

**Update – Online Prescription Requests**

FRIDAY 16TH FEBRUARY 2018 The online prescription request form has been opened for use however, it is still being worked on by our network engineering team as we’re still experiencing intermittent problems with requests not coming through. If you prescription is urgent, we ask that you continue to use the method of handing in your […]

Update – Online Prescription Requests – Wednesday 14th February 2018

THE ONLINE REPEAT PRESCRIPTION REQUESTS FORM IS CURRENTLY NOT WORKING We are sorry for the inconvenience currently being experienced as a result of us still having some technical difficulties with online repeat prescription requests. We are addressing the matter daily to fix the problem, but are unsure when it will be fixed. The technical issue […]

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