MANY THANKS BUT THIS SURVEY IS NOW CLOSED We are doing some data collection on the concept and practice of ‘signposting’ at the moment and we would be grateful if you could take the time to complete the questionnaire below, giving as much detail as you can where appropriate. It should only take a couple […]
A little over two months since our big IT Server switchover and the issues with our text messaging software have finally been resolved. From this morning, those of you who have given us your mobile number, and agreed to receive texts from us, should start to receive appointment confirmations and reminders again. This is a […]
Scottish Power secured our power network at the sub station next to the practice as far as possible yesterday afternoon. The fault causing the fuses to blow however has still to be found underground and we are expecting Scottish Power to investigate further and ultimately repair. It is hoped there will be no further major […]
We are still experiencing disruption to our electricity supply for which I apologise. Scottish Power are currently working on the fault affecting the Medical Practice which is resulting in them digging up the road to check cables. We currently have power but if we continue to have disruptions, we will transfer our telephone line to […]
We are sorry for the inconvenience following the powercut earlier this morning. We now have the power restored and are consulting as normal. There is an ongoing fault in the power sub-station next to the practice and the power company are still working on it to resolve the matter in the longer term. We are […]
Yup, it has happened again – we’re without power to our phone and computer systems again, just the same as yesterday. The power company is sending someone out again asap to investigate and fix the problem, hopefully more permanently this time, but depending on the scale we don’t currently know when we will get power […]
They have managed to restore power to the building now, so thank you for your patience and apologies to everyone who couldn’t get through on the phone at 8am, or to those with an early appointment we weren’t able to see. Here is to a much more normal rest of the week.
Please be aware that we have had a power cut this morning that has severely limited our ability to see, speak to, and treat patients. We have no access to our computer network, therefore no access to our appointments system or to any of our clinical records. Our phones have also been affected so we […]
Thank you to all of our patients who have been so reasonable and understanding over the last few days while our IT systems were being worked on. The number of phone calls we had coming in, and the number of people turning up to reception, were greatly reduced, so it seems our awareness campaign coupled […]
From 2pm on Tuesday the 7th of August until Friday the 10th of August 2018, the Practice will be running a very limited service to patients due to work being carried out on our IT infrastructure. What does this mean for you • GP Appointments – During the above period the Practice will only be […]
The summer 2018 issue of the Bruntsfield Medical Practice newsletter is now available to read online. In this issue we inform you of who is taking over Dr Carswell’s patients while she is off on maternity leave, and we wish Practice Nurse Jennie Waddell a happy forthcoming retirement. We update those who took part in […]
Our telephone system is now up and running. Thank you for your patience and understanding during the last 24hrs.
We are currently experiencing technical issues with our new phone line which we anticipate will be down until midday or later on Thursday 21st June 2018. We will only be operating a limited incoming call service whereby we may only be able to deal with emergencies after the 8am start. Please bear with us as […]
Patients should be aware that on Wednesday the 20th of June 2018, the Practice is switching over to a new telephone system. This is likely to result in a period where there will be no telephone service at all; hopefully for a short time only (30-60 mins), somewhere between 11am and midday. If you have […]